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Privacy & Terms

Privacy Policy

We will only use your information, as collected, for order fulfillment, to contact you if we have any questions pertaining to your order, or to respond to your inquiries.  Your name, email address, or any personal information, will not be sold or diseminated to any third party, with exeption only in cooperation with law enforcement.  Your privacy is very important to us, and we intend to safeguard any information collected.

Credit Card Transactions/Information:

We will not store any customer credit card information.  Online purchases are processed through Pay Leap Merchant Services (http://www.payleap.com), are processed automatically, and no information is stored by us or by our Pay Leap merchant account/shopping cart service.  All credit card transfers are secured through an SSL 128-bit encryption.

Use of Cookies:

A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.

Terms & Conditions

Shipping:

We use the U.S. Postal Service (USPS) for our shipping service, at this time.  Orders received prior to 4PM EST (Eastern Standard Time), on a given Monday through Saturday, will be processed and shipped that same day - orders received after 4PM EST will be shipped the following day.  Exceptions are for orders taken on Sundays and/or U.S. national holidays (and/or holiday weekends), regardless of time of day, will be shipped on the following available  day. 

USPS Parcel Post = 5-7 days after shipment, for delivery.

USPS Priority Mail = 3-5 days after shipment, for delivery.

Returns:

We want you to love what you ordered. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period.

Please include the packing slip with your return. Indicate what you are returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or credit. If you do not have your packing slip, please include your name, email address and order number along with the items that you are returning. You will be responsible for the shipping charges associated with sending the return back to us.

If you are asking for an exchange, we will send your replacement item(s) at no charge.

If we send you the wrong size or the wrong product, we will make arrangements to correct our mistake, no questions asked.

All returned items must be in the original condition you received them in. We do NOT accept back washed items. If a washed item is returned, the return will be refused and sent back to you.


If you have any other questions about returns, please feel free to contact us at info@okllo.com.  


 

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